Last updated June 24, 2022
This Shipping & Delivery Policy is part of our Terms and Conditions («Terms») and should be therefore read alongside our main Terms: https://surftel.com.ec/terms/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
In-store pickup is available for all purchases. Pickups are available Monday – Friday from 9:30am to 18:00.
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Shipping Fees
We offer shipping at the following rates:
|
Standard 3 – 5 |
Express 0 – 2 |
Under 2 oz
|
$5 | $6 |
2 – 5 oz
|
$6.50 | $8 |
5 – 9 oz
|
$8 | $10 |
All times and dates given for delivery of the products are given in good faith but are estimates only.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
ARE THERE OTHER SHIPPING RESTRICTIONS?
To ensure same-day delivery, order must be placed by 5pm
Orders only ship on business days, which are Monday – Friday.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://surftel.com.ec/refund_returns.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Phone: +593 98 448 8777
- Email: info@surftel.com.ec
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